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Ice Cream Cakes Melbourne Logo

FAQs

Orders FAQ

How to place my order on your website?

All orders and payments are processed via our website.

We have made it very simple for you to place your order online.

First select your favourite cake /cupcakes, size, extras.

Then select the delivery/pick up date and proceed to payment.

 

Do you take large corporate order?

Yes most definitely, simply click on Bulk Orders and fill the bulk order form, a member of our team will get back to you asap. Alternatively you can contact our office via email info@icecreamcakesmelbourne.com.au or phone 0430037611

 

Do you offer same day delivery?

Yes we do!
We offer same day delivery if you order before 11am on weekdays and we will deliver your cake between 12pm and your 4pm.
For Saturday and Sunday we offer next day delivery if you order by 6pm and we will deliver your cake between 9am and 12pm.

 

I have made a mistake on my order, can I make changes?

Please email us at info@icecreamcakesmelbourne.com.au with the changes and your order number.
All changes need to be confirmed by us, therefore simply “letting us know” by email without confirmation from us will not suffice.
24 hours notice is required from your designated delivery time.

 

How to cancel or get a refund on my order?

We must be given 48 hours notice for a cancellation prior to the delivery date scheduled. Please email us at info@icecreamcakesmelbourne.com.au to cancel your order. A refund minus a small fee will be issued. Please note that the money can take up to two weeks to process.

What payment methods are available?

We accept Mastercard, Visa, Amex, Paypal, MasterCard.

 

Will you include a receipt or any billing information with the order?

We do not include any prices, receipts or billing information, Order confirmation will be emailed to you after your purchase.

How to add the discount code?

Discount code can be added on the checkout page.

Please note: Coupon cannot be used in conjunction with other coupons.

Delivery FAQ

Do you offer last minute deliveries?

Yes we do. the Cake Gods are here to save your day! We offer same day delivery if you order before 12:00#ffecadpm between Monday-Thursday and we will deliver your cake by 5:30pm. Fridays must be ordered before 10:30am. For Saturdays, we offer next day delivery if you order by 3pm.

Do you offer same day delivery?

Yes we do!

We offer same day delivery if you order before 11am on weekdays and we will deliver your cake between 12pm and your 4pm.
For Saturday and Sunday we offer next day delivery if you order by 6pm and we will deliver your cake between 9am and 12pm.

What is the cost of delivery?

We charge a $20 flat rate for delivery.

Can I cancel/refund my order?

Orders can be cancelled and a full refund will be issued, if Ice Cream Cakes Melbourne is provided with 48 hours notice via email (hello@icecreamcakesmelbourne.com.au), prior to the delivery date scheduled.

I have made a mistake on my order, can I make changes?

Please email us at info@icecreamcakesmelbourne.com.au with the changes and your order number.
All changes need to be confirmed by us, therefore simply “letting us know” by email without confirmation from us will not suffice.
24 hours notice is required from your designated delivery time.

Where do you deliver to?

Ice Cream Cakes Melbourne delivers to Melbourne Metropolitan as well as selected surrounding suburbs. Simply enter your address at checkout, if we can’t deliver to your location, a message will pop up.

What are your delivery times?

Deliveries regularly take place between Monday to Friday at 12:30pm to 5.30pm. Saturday deliveries regularly take place between 8:00am-2:00pm.

Delays may occasionally occur, due to heavy traffic or road work, however we will do our best to deliver close to the time-frame specified.

Can you request specific delivery times?

We are unable to specify an exact time for delivery, as all delivery drivers must follow a specific route to deliver all cakes by the times listed previously.

Please Note: We are unable to prioritise any delivery addresses, under any circumstances.

What if nobody is home to accept the delivery?

If someone is not there to accept the product, it will be left at the front door (if it is safe to do so) and you will be notified via email tracking.

You will receive a tracking link that will provide you with contact to your delivery driver, in here you will be able to direct your driver to leave your product wherever you would like on your premises or with a neighbour.

If your order is directed to an apartment, business or school, we will offer redelivery the following day to the same or different address.

Will you include a receipt or any billing information with the order ?

We do not include any prices, receipts or billing information, Order confirmation will be emailed to you after your purchase.

I need my order to be delivered at a specific time.

Unfortunately, we are not able to give you an exact time for your delivery, as our delivery drivers must follow a specific route in order to deliver all orders by the time listed above. You will be given an ETA via text message once your order is on the way. You will be able to live track your order by clicking the link provided in the text message.

Do you deliver to hotels, restaurants, businesses, hospitals or schools?

We do offer delivery to all of the above. Please make sure someone will be accepting your order during our delivery time. Also make sure you provide us with a booking name, a recipient number and room number if applicable.

How can i track my order?

A text message with a tracking link will be sent to the phone number provided on your order as soon as your delivery driver picks up your order and begins his dispatch route. You will be able to live track your order and communicate with your delivery driver at all times via our chat.

Where can I leave delivery instructions?

You are able to add delivery instructions in the note section on our checkout page. Also, you will be able to communicate with your delivery driver on the day via text. A tracking link will be sent to the phone number provided on your order.

Cake FAQ

Can you customise or alter the flavours/decorations listed on your website?

Unfortunately not. We are unable to make any amendments or customisations to the product range that is listed on the website, as we do cater to a large amount of orders per day.

If you are based in Melbourne, we do offer The Selfie Cake, which you can upload any photo you want which will be a repeated image printed on the cake. This includes the recipient, yourself, any graphic, logo or character of your choice. The possibilities are endless!

Do your products contain nuts?

Some of our products do contain nuts. These products include the Ferrero Fountain (peanuts), The (Insta-famous) Nutella Ooze (hazelnuts), Kinder Ooze (hazelnuts), Scotch & Cake (peanuts), Gluten Free Nutella Deluxe (hazelnuts), It’s Wine o’ clock (peanuts) & The Bueno Surprise (hazelnuts).

All our other cakes contain traces of nuts. If you’re ordering for someone with allergies, we recommend reading the full product description for ingredients and whether the product contains nuts or simply traces of nuts.

Are your cakes Halal or contain Alcohol/Animal Fat?

All our cakes are Halal friendly and do not contain alcohol or animal fat within the cake or frosting. Although there is no alcohol contained in the cake, we do have certain designs that include sealed alcohol bottles as a top decorator.

Can Ice Cream Cakes cater to my dietary restrictions?

As we process so many orders each day, we cannot customise cakes to suit specific dietary requirements. Each cake in our collection features different ingredients, which are listed on each of the product pages. Ordering Ice Cream Cakes for those with allergies is as simple as selecting the tastiest cake that will work for everyone.

Each of the cakes from Ice Cream Cakes Melbourne are certified Halal and do not contain any alcohol or animal fats in either the cake or the frosting. That said, please note that some of our cakes include small alcohol bottles for decorative purposes.

Do you have gluten free options?

Yes we do have gluten free options, please click on the dropdown menu and view our selection. My favourite unicorn, nutel’lava, nuts about Reese, it’s so snickers, life in pink, who’ooze surprise & our Pull me up Nutella can be made gluten free. Some of our cupcakes are also available gluten free: Unicorn, Nutella ooze, Reese’s & life in pink can be made gluten free

What size cakes do you have available?

We are delighted to present our assortment of cakes, available in three sizes, each with its unique diameter and serving capacity. The height of our cakes ranges between 4 and 5 inches, depending on the top decorations. Please note that the sizes listed in the drop down bar of each specific product indicate the available options. Gift Size: With a 4-inch diameter (10 cm), this cake serves approximately 4 individuals, making it a perfect choice for intimate gatherings or as a thoughtful gift. Classic Size: Our classic cake boasts a 6-inch diameter (15 cm), providing generous portions that can satisfy up to 12 guests. This size is ideal for small celebrations or gatherings with close friends and family. Large Size: Our large cake, measuring 8 inches in diameter (20 cm). This cake can serve up to 24 individuals, making it the perfect choice for larger parties, corporate events, or special occasions where more guests are in attendance.

How do i store my cake?

We recommend storing your cake Freezer since they are Ice Cream Cakes.
Our cake are best consumed when stored in a cool, dry place. If you refrigerate your cake and consume your cake right away, this will cause the cake to harden and dry out. Whilst our cakes are best consumed on the same day of delivery, if you wish to consume your cake the day following delivery, please refrigerate your cake overnight in our packaging and let it sit in a cool, dry place 5-6 hours prior to consumption.

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